Effective Date: July 6, 2026
LaunchCloud Labs ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and protect your information when you use our services, websites, and applications, including the Delegate Institutional Routing Division (DIRD) platform.
We collect information that you provide directly to us, such as when you create an account, update your profile, use our interactive services, or contact customer support. This may include your name, email address, phone number, payment information, and institutional affiliation.
We use the information we collect to operate, maintain, and provide the features and functionality of our services, process transactions, communicate with you, monitor and improve our services, and ensure security and compliance.
LaunchCloud Labs and its divisions, including the Delegate Institutional Routing Division, are committed to protecting your privacy.
Information Collection: We collect mobile phone numbers and SMS consent strictly from users who explicitly opt-in through our interactive automated phone/IVR systems or by sending direct inbound keyword messages (e.g., START).
Use of Information: Mobile numbers collected for the purpose of automated voice/text routing, system alerts, and transactional message relays will be used solely to provide those requested services.
No Third-Party Sharing: Absolutely no mobile messaging information, phone numbers, or SMS consent data will be shared, sold, rented, or leased to third parties, partners, or affiliates for marketing, promotional, or any other purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date."
If you have any questions about this Privacy Policy, please contact us at support@launchcloudlabs.com.